Care Management Assistant

CenterWell • Clermont, FL

1d • Hybrid

About The Position

The Care Management Support Assistant contributes to the administration of care management by providing non-clinical support to the assessment and evaluation of members' needs and requirements. This support aims to achieve and maintain an optimal wellness state by guiding members/families toward, and facilitating interaction with, resources appropriate for the care and well-being of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks, typically working on routine and patterned assignments under close supervision and within established policies and guidelines, with minimal opportunity for deviation. The assistant will report to the Associate Operations Director.

Requirements

• 2 years of Microsoft Office experience with Word, Outlook, and Excel
• 1+ years of Administrative support experience in a healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Associate's Degree
• Demonstrated excellent customer service and communication skills
• Microsoft Access proficiency
• Bilingual English/Spanish

Responsibilities

• Provide non-clinical support to the assessment and evaluation of members' needs and requirements.
• Guide members/families toward, and facilitate interaction with, resources appropriate for the care and well-being of members.
• Perform basic administrative/clerical/operational/customer support/computational tasks.
• Work on routine and patterned assignments.
• Adhere to defined parameters around work expectations, quality standards, priorities, and timing.
• Work under close supervision and within established policies and guidelines.

Benefits

• medical benefits
• dental benefits
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed