Care Management Assistant - Lorain Hospital

Mercy Health • Lorain, OH

1d

About The Position

The Care Management Assistant supports the Integrated Case Management staff by providing clerical support to Case Managers and Social Workers. Duties include issuing Medicare Important Message letters, communicating Medicare rights to patients and families when applicable, printing and distributing reports, managing mail, retrieving phone messages, assisting with Livanta appeals, documenting actions in the electronic medical record, sharing payer approval and denial updates, and completing insurance precertifications.

The role works in a general office environment and may involve periods of high stress, fluctuating workloads, noise, bright lights, interruptions, and prolonged periods working alone. Exposure to physical altercations, verbal abuse, limited hazardous substances or body fluids, and potentially infectious materials may occur. The employee must use universal precautions and personal protective equipment, learn infection-control policies, and be able to work overtime as required. This is a collective bargaining unit position. The schedule is part-time, 24 hours per week, on days/afternoons, with rotating weekend and holiday work as needed.

Requirements

• High school diploma or GED.
• Previous healthcare experience with knowledge of patient discharge planning procedures.
• Basic computer skills, verbal and written communication, interpersonal skills, attention to detail, critical thinking, task management, teamwork, time management, active listening, and relationship-building skills.
• Ability to communicate with family members and exercise acceptance of authority.
• Must be able to work overtime as required.
• Must use universal precautions and personal protective equipment and learn infection-control policies.

Nice To Haves

• Associate degree.
• EPIC Electronic Health Record experience or training.
• CarePATH experience or training.

Responsibilities

• Issue Medicare Important Message letters in coordination with Case Management staff.
• Communicate Medicare rights to patients and their family members, if applicable.
• Assist with the Livanta appeals process, including printing and faxing patient chart information.
• Document actions in the electronic medical record.
• Assist Case Managers and Social Workers with faxing, mail management, phone message retrieval, and other office tasks.
• Provide Case Managers and Social Workers with updates on commercial payer approvals and denials as information is received.
• Print and distribute CarePATH reports upon request.
• Complete insurance precertifications.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED