Care Management Administrative Assistant

Patient First•Glen Allen, VA

2d•Onsite

About The Position

The responsibilities of this job include, but are not limited to the following: Assisting Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed. Coordinating external clinical resources efficiently according to NCM directives and care plans using the resources available. Collaborating with department leadership to support and improve the effectiveness and efficiency of the NCM/Value-Based Care (VBC) workflow process. Understanding the electronic medical record system, NCM module, and any relevant payer-specific systems. Developing and maintaining strong relationships with patients, Patient First providers, ancillary staff, and external clinical support resources to ensure continuity of care. Conducting telephonic outreach to patients by relaying scheduled appointment details or other telephonic advice per Patient First and VBC-specific instructions. Assisting patients with appointment scheduling; conducting follow-ups with patients to ensure compliance with recommendations and follow-up appointments as needed. Coordinating any necessary patient information to support specialist appointments and transitions of care between in-patient, specialty, and primary care settings. This may include obtaining patient demographics, medical records, and/or outside reports. Communicating necessary patient updates, escalating any clinical needs or questions, and ensuring an effective handoff has been made to the assigned NCM. Facilitating the transfer of all urgent and emergent calls to a NCM, the Quality Improvement Project Director, or Clinical Director, VBC. Assisting with maintaining developed lists of medical and community resources available to patients and maintaining collegial relations with frequently-used organizations. Fostering positive relationships with and effective communication between Patient First, consulting providers, hospitals, and other frequently-used healthcare resources. Assisting with the day-to-day operations and administrative needs of the NCM department. Completing assigned checklists within the assigned shift. Receiving and storing supplies, as well as restocking the NCM area as needed. Attending staff meetings as scheduled by the VBC Nursing Care Manager. Handling NCM requests in a timely manner. Maintaining complete confidentiality in accordance with the organization and HIPAA. Operating and maintaining office equipment as trained.

Requirements

Must be eighteen years of age or older.
Associate degree preferred with at least 1 year of experience in a medical setting.
Previous clinical experience (e.g., as a Medical Assistant) is preferred.
Previous clinical experience within a Patient First center is highly preferred.
Experience in scheduling appointments with multiple providers, including diagnostic testing.
Ability to work in a team-oriented environment and be highly organized.
Ability to work and communicate effectively with all levels of administrative and professional personnel.
Exceptional oral, written, and telephonic communication skills.
Self-disciplined, self-directed, motivated, energetic, passionate, and innovative.
Must be able to sit, stand, and walk for long periods of time.

Nice To Haves

Associate degree
1 year of experience in a medical setting
Previous clinical experience (e.g., as a Medical Assistant)
Previous clinical experience within a Patient First center
Experience in scheduling appointments with multiple providers, including diagnostic testing

Responsibilities

Facilitate outside specialty referrals, schedule diagnostic testing, or aid in collaborative care efforts as directed by Nurse Care Managers (NCMs).
Coordinate external clinical resources efficiently according to NCM directives and care plans.
Collaborate with department leadership to support and improve the effectiveness and efficiency of the NCM/Value-Based Care (VBC) workflow process.
Understand the electronic medical record system, NCM module, and any relevant payer-specific systems.
Develop and maintain strong relationships with patients, Patient First providers, ancillary staff, and external clinical support resources.
Conduct telephonic outreach to patients regarding scheduled appointment details or other telephonic advice.
Assist patients with appointment scheduling and conduct follow-ups to ensure compliance with recommendations.
Coordinate necessary patient information for specialist appointments and transitions of care.
Communicate patient updates, escalate clinical needs or questions, and ensure effective handoffs to the assigned NCM.
Facilitate the transfer of urgent and emergent calls to appropriate personnel.
Assist with maintaining lists of medical and community resources and maintain collegial relations with frequently-used organizations.
Foster positive relationships and effective communication between Patient First, consulting providers, hospitals, and other healthcare resources.
Assist with the day-to-day operations and administrative needs of the NCM department.
Complete assigned checklists within the assigned shift.
Receive and store supplies, and restock the NCM area as needed.
Attend staff meetings as scheduled.
Handle NCM requests in a timely manner.
Maintain complete confidentiality in accordance with the organization and HIPAA.
Operate and maintain office equipment as trained.

Benefits

Health, Dental and Vision insurance for employees and dependents
Disability, Life and Long Term care insurance
Employee Assistance Program
Flexible Spending accounts
401(k) Retirement Plan (with employer match)
Paid Annual Leave
Volunteer Time Off Pay
Bereavement Leave
Emergency Leave Bank
Overtime Pay
Holiday Pay
Double time compensation for all holidays worked
Discounted medical treatment at any Patient First location for employees and immediate family
Recruitment Bonus