Care Facilitator (50643)

WESTCARE INC•Lares, PR

2d•Onsite

About The Position

Responsible for ensuring the well-being and safety of participants, accompanying them to appointments and other arrangements related to program services, and ensuring they receive appropriate services. The role involves monitoring and documenting clients' physical and emotional conditions, observing their safety, and providing motivational and educational support to help them achieve housing goals. The Care Facilitator also handles crisis management, de-escalation techniques, and ensures clients' living spaces are clean and organized. This position requires adherence to facility policies, participation in training, and fostering a supportive community atmosphere.

Requirements

Associate degree or High School Diploma, with two or more year of experience with homeless population in a housing facility.
Basic knowledge of mental health conditions and interventions procedures.
Strong interpersonal skills and the ability to build trusting relationships with clients.
Understanding of homeless concepts, including mutual support, shared responsibility, and personal growth.
Excellent communication skills.
Ability to exercise good judgment and discretion.
Ability to work well in a team environment.
Strong observation skills and attention to detail.
Ability to remain calm and act quickly in high-stress situations.
Effective communication and interpersonal skills, particularly when interacting with clients experiencing mental health crises.
Patience and empathy when working with individuals experiencing mental health challenges.
Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
Professional appearance and demeanor.
Must be culturally/linguistically sensitive to populations served.
Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.

Nice To Haves

Prior experience in mental health, behavioral health, or caregiving is preferred.

Responsibilities

Monitor and document clients’ physical and emotional conditions, noting progress and any changes, and report to the treatment team to support individualized care plans.
Monitors and observes clients, ensures their safety and well-being, and provides motivational enhancement and educational support and guidance to assist them in meeting their housing goals.
Conducts crisis management and de-escalation techniques.
Understanding of the HUD housing first concepts.
Provide empathetic and respectful companionship, supporting clients in their personal development and fostering a sense of belonging within the community.
Completes intake screenings and admission forms and other documentation as assigned.
Completes required documentation, including progress notes, behavioral observations, staff logs, incident reports and other documentation appropriately and within stated timeframes; enters data into the client’s files.
Encourage and assist clients in participating in community activities, group therapy, and other interventions designed to enhance social skills and personal growth.
Ensure clients’ living spaces are clean and organized, promoting a sense of responsibility and respect for shared spaces within the program.
Facilitates didactic (educational) groups and understands concepts taught.
Accompany clients to appointments, activities, and other offsite locations.
Conducts routine and random urine drug analysis, contraband searches and other activities designed to ensure the integrity of the community and documents findings.
Respond to crises with calm and effective interventions, using de-escalation techniques and providing immediate support to maintain a safe environment.
Adhere to facility policies and procedures related to safety, confidentiality, and ethical standards, ensuring a secure and trusting environment for clients.
Engage in ongoing training and professional development to enhance understanding of principles and effective housing practices.
Foster a supportive community atmosphere by promoting positive interactions among clients, encouraging peer support, and upholding the values of mutual respect and shared responsibility.
Accurately record and maintain documentation related to any incidents or observations in alignment with program services.
Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
Perform any other duties as assigned.
Participates in group and individual supervision sessions, client staffing’s and other meetings as directed.
Participates in mandatory training; remains current with new or revised policies, procedures, and responsibilities.
Serves as member of Quality Improvement Team and conducts assigned quality improvement activities.
Other duties and activities as assigned.