Care Facilitator

Abode Care Partners•Louisville, KY

5d•$17 - $20

About The Position

As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.

Requirements

High school diploma/ GED required; Associate degree or some college preferred
Prefer two or more years of geriatric clinical experience
Demonstrates effective and professional interpersonal, verbal, and written communication skills
Strong assessment skills
Able to work independently and as part of a team
Organized and able to function under minimal supervision

Nice To Haves

Medical Assistant certification preferred, but not required

Responsibilities

Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to ACP meeting provider optimization efforts
Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility
Coordinate translation services as needed to ensure we’re able to clearly communicate with patients
Ensure all active patients have a future scheduled appointment, in alignment with ACP’s care model
Utilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or discharges
Proactively outreach to Regional Administrator to discuss provider assignments, and panel size
Any updates to accounts will be maintained by AC
Initiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointment
Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissions
Triages inbound calls to Scheduling queue, as well as overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHR
Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workers
Maintains demographics in digital client records, including key contacts such as the POA or legal guardian
Monitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHR
Strive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and support
Empowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issues
Generates access to patient portal
Collaborates with leadership to implement strategic administrative improvements
Helps with organizing and facilitating workflow to ensure a productive workplace