Care Experience Coordinator

Bloom Care Solutions • Vaughan, ON

2d

About The Position

Bloom is a growing Digital Health Technology and Services company that is on a Mission to Improve Care Experiences. This role supports Bloom's clients and ensures seamless operations within the Homecare department.

Requirements

• Minimum post-secondary education a requirement
• Must be advance level is MS office Suite and Outlook
• Strong time management skills, confidentiality, and professionalism
• Excellent communicator, able to foster relationships with Homecare Staff and clients
• Ability to work independently and work effectively within a team environment
• Interest in continuous learning – high energy and focused

Responsibilities

• Meet with Homecare Manager weekly to set priorities, update on progress and suggest alternatives to stay on track
• Assist in Coordinating visits between Clients and field staff and learn role
• Assist with Coordination in handling complaints, no shows, vacation requests and sick time
• Support the day-to-day questions and concerns of our clients, calls to clients are returned within 3 hours
• Assist with sending work assignments
• Review applicant availability, credentials, and location to ensure the Homecare Staff is a good fit for the client
• Build and maintain rapport with Homecare Staff
• Ensure Homecare Staff information (Pay rate, email, phone number and address) is up to date in scheduling system
• Assist with the monitoring of technology platform to ensure PSW’s are on time, at their locations, and are actively and correctly using their software applications.
• Assist with the supervision, recruitment and orientation of field employees requested (assist with badges, starter kits, and document retrieval for office/accounting
• Assist with HPG monitoring, updating, investigating and billing
• Ensure each region has enough staff available in the event of a new urgent request for that region.
• Maintain open and clear communication with the rest of the HR team and Homecare department to ensure that tasks are completed seamlessly in a timely manner
• Assist with creating and updating procedures on tasks relating to duties of all positions
• Enforce and adhere to the codes of the company's Business Code of Conduct.
• Enforce and adhere to the codes of the company's Mission.
• Report unsafe working conditions
• Other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree