Care Experience Coordinator

San José State University•San Jose, CA

60d•$4,557 - $6,508•Onsite

About The Position

Reporting to the Director of Care Experience and Operations and receiving general work direction from the Care Experience Lead, the Care Experience Coordinator provides administrative, clinic, and health education support to ensure a welcoming and positive student experience. This role serves as a primary point of contact for students accessing Health Services, Counseling and Psychological Services, and Wellness & Health Promotion. The incumbent maintains confidential health information, coordinates patient access and scheduling, supports clinic operations, and assists with health education outreach efforts.

Requirements

Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment
Ability to compose and appropriately format correspondence to student-clients
Knowledge of software applications such as word processing, Power Point, Excel, database management, and electronic recordkeeping
Ability to prepare and deliver informational talks and lead group discussions with or without audio visual aids
Ability to conduct interviews or focus groups to obtain data on campus community health habits and/or needs
Ability to understand problems from a broader perspective, anticipate impact and adjust accordingly
Ability to troubleshoot most office administration problems and respond to inquiries and requests related to the work area
Ability to interpret and apply policies and procedures independently; consult and use judgment and discretion to act when precedents do not exist
Ability to perform accurately in a detailed-oriented environment
Ability to proof accuracy of entered/recorded information and numbers (amount, time, codes)
Ability to organize, coordinate, and guide the work of others based on student-patient needs
Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities

Nice To Haves

At least two (2) years of experience as a patient care coordinator or similar in medical or behavioral health settings
At least two (2) years of experience working in a higher education setting providing direct student service
At least two (2) years of demonstrated experience working with highly confidential information
Experience as a patient care coordinator or similar in an integrated health setting
Experience providing customer service via phone, including call centers
Demonstrated experience improving customer service metrics and experience

Responsibilities

Greet and assist students in person and by phone, providing a welcoming and supportive experience
Schedule appointments, manage check-ins, and coordinate patient flow
Maintain accurate and confidential student health records in electronic systems
Enter and update data in the Electronic Health Record (EHR) and related databases
Prepare documents, reports, and correspondence
Manage provider schedules and support meetings and daily operations
Process billing information, collect payments, and maintain related records
Order and maintain office and clinic supplies
Provide basic troubleshooting for office technology and report complex issues
Provide students with health information, program guidance, and referrals
Support outreach and health education efforts to promote wellness services
Educate students about policies, procedures, and privacy rights
Assist with tracking clinic activity, generating reports, and collecting patient feedback
Support quality improvement efforts and special projects as assigned