Care Experience Associate

Equip Health

4d•$25 - $26•Remote

About The Position

Equip is seeking a Care Experience Associate to support patient and family engagement and scheduling across its Care Experience departments. The role combines administrative work with efforts to support team outcomes and patient retention, helping ensure a consistent experience as patients onboard the platform and access Equip’s care team and resources throughout recovery. The Associate works cross-functionally with Scheduling Operations, Recovery Navigation, Care Delivery, Admissions, and Financial Counseling to provide a seamless care experience. This is a full-time, short-term position for six months at 40 hours per week, with benefits. Work is performed 100% from home, with no travel requirement. The role requires operating standard office equipment and keyboards and communicating by telephone; employees may sit or stand as needed.

Requirements

At least one year of professional customer service experience in a call center, medical office or clinic, or other healthcare delivery setting.
Ability to work productively and collaboratively with fellow team members.
Eagerness to learn and understand, comfort with ambiguity, and ability to adapt to changes in direction or initiatives.
Adaptability in a dynamic, innovative, and fast-paced environment, including the ability to navigate multiple technology systems and tools at once.
Accountability for completing assigned day-to-day tasks.
Effective written and verbal communication skills.
Dependability in delivering assigned tasks, with support from a manager as needed to prioritize and answer questions.
Honesty, ethical conduct, and respect in interactions with team members and customers.
Commitment to delivering strong results and openness to coaching and constructive feedback.
Strong organizational and time-management abilities, including reviewing daily tasks, assessing time and support needs, and meeting deadlines.

Nice To Haves

Background in healthcare coordination, case management support, or behavioral health is strongly preferred.
Passion for mental health and expanding access to eating disorder treatment, with a commitment to excellent customer care.

Responsibilities

Respond to assigned tasks in a timely and efficient manner.
Meet and support established service goals and business objectives by meeting or exceeding performance standards.
Adapt communication style to people from diverse personal, professional, cultural, and socioeconomic backgrounds.
Complete required documentation accurately and on time in Equip’s digital systems.
Perform other duties as assigned.

Benefits

Flex PTO policy; 3–5 weeks per year is recommended.
11 paid company holidays.
Medical, dental, vision, life, and AD&D insurance; Equip pays a significant percentage of premiums for individuals and families.
Spring Health mental health benefit, paid by the employer, including five therapy sessions and five coaching sessions per year for the employee and each dependent.
Company-paid Employee Assistance Program offering mental health, legal services, financial support, and more.
HealthJoy healthcare concierge platform, paid by the employer.
401(k) option.
$50 monthly stipend for home internet expenses.
$250 monthly stipend for a coworking space.
Initial work-from-home stipend of up to $500.
$200 home-office stipend reload at the three-year mark and every other year afterward.
Company laptop.