Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC
About The Position
The Care Educator / Certified Medical Assistant (Hybrid Role) is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed specific medications. This role provides patient-focused education to assist patients in better managing their disease state and accessing appropriate resources associated with their prescribed medication. The Care Educator participates in one-on-one communications with patients via telephone, video platforms, email, and SMS, strictly following program guidelines. This is an educational role and does not involve providing medical advice or clinical work.
Requirements
- Certified Medical Assistant (CMA, CCMA, RMA, NCMA, or AMCA).
- Minimum 3+ years of healthcare experience (e.g., physician’s office, clinic, or specialty care).
- Skilled at educating or supporting patients in a healthcare setting.
- Direct interaction with patients and support for persistence and compliance.
- Knowledge of clinical data and pharmacology.
- Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
- Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently.
- Demonstrated ability to work and drive results and with enthusiasm.
- Demonstrated ability to develop and execute plans in an independent environment.
- Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
- Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
- Demonstrated ability to adapt to changing work environments and responsibilities.
- Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology.
- Valid driver’s license.
- Must reside in country where the job is posted.
- Candidates must have authorization to work in the US without the need for sponsorship.
Nice To Haves
- Previous experience in digestive health and/or gastroenterology preferred.
- Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
- Effective communication and documentation abilities; bilingual (English/Spanish) preferred.
Responsibilities
- Coordinate and facilitate the connection between patients and program-approved, patient-based resources.
- Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
- Provide education to foster appropriate dialogue between patients and health care providers.
- Support treatment decisions made between the patient and healthcare provider.
- Provide product-related training as outlined in the program guidelines.
- Help patients build treatment routines and understand and manage side effects.
- Provide virtual education & support, explaining the treatment journey and guiding the patient through access and financial barriers.
- Reinforce behavior change, address concerns, build resilience, and empower patients to stay on therapy long term as prescribed by their HCP.
- Support long term adherence motivation and QoL goals.
- Any additional duties assigned by program management.
Benefits
- Potential base pay range of $50,000 - $55,000 annually.
- Incentive plans, bonuses, and/or other forms of compensation may be offered.
- A range of health and welfare and/or other benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
