Care Coordinator, Departments (Waco, TX)

Ennoble Care•Waco, TX

6d•Onsite

About The Position

Ennoble Care is a mobile primary care, palliative care, and hospice service provider serving patients across multiple states. Our clinicians provide care in patients' homes, supporting individuals with chronic conditions and limited mobility. We seek compassionate professionals who embody our motto, "To Care is an Honor." Ennoble Care is seeking a full-time Care Coordinator, Durable Medical Equipment, Referrals, and Medical Documentation to join our Departments Team in Waco, TX. The Care Coordinator serves as a central point of contact for coordinating patient care by managing referrals, durable medical equipment (DME), medical documentation, insurance-related requirements, and communication between patients, providers, vendors, and healthcare facilities. This position ensures patients receive timely services while maintaining accurate documentation and supporting continuity of care.

Requirements

Previous experience in healthcare, care coordination, medical office administration, referrals, DME, medical records, insurance verification, prior authorizations, or customer service preferred.
Working knowledge of electronic medical records (EMR), HIPAA, medical terminology, and healthcare documentation.
Strong organizational, multitasking, communication, and problem-solving skills.
Ability to manage multiple priorities while maintaining accuracy in a fast-paced healthcare environment.
Comfortable spending a significant portion of the workday on the telephone.
Proficient with Microsoft Office and standard office equipment.
Positive attitude, adaptability, professionalism, and strong customer service skills.
Must successfully pass a background check.
Must be available Monday through Friday, 8:00 a.m. to 4:30 p.m.

Responsibilities

Coordinate all aspects of patient care, including referrals, durable medical equipment (DME), medical documentation, and related administrative workflows.
Receive, review, and process physician orders to ensure all required clinical documentation, prescriptions, signatures, and insurance information are complete before submission.
Communicate with patients, caregivers, clinicians, specialists, referral offices, healthcare facilities, insurance representatives, and DME vendors to coordinate services and resolve issues.
Submit referrals, medical documentation, and DME orders through the electronic medical record (EMR) and applicable vendor or provider portals.
Request, obtain, review, upload, organize, and maintain medical records and supporting documentation within the EMR while ensuring accuracy and HIPAA compliance.
Monitor referral, documentation, and DME orders from initiation through completion, following up on outstanding requests, delayed responses, denials, incomplete documentation, and delivery status.
Assist with insurance verification, prior authorization requirements, and supporting documentation as needed to facilitate patient services.
Schedule and coordinate patient appointments with specialists, imaging centers, community providers, and other healthcare resources while ensuring consultation reports are received and documented.
Maintain accurate documentation of all communications, patient interactions, status updates, and completed tasks within the EMR.
Identify urgent patient needs, barriers to care, or safety concerns and promptly escalate issues to the Team Lead or appropriate clinician.
Collaborate with interdisciplinary teams to ensure seamless coordination of care and positive patient outcomes.
Follow departmental workflows, company policies, HIPAA regulations, and documentation standards.
Support department operations and perform additional care coordination duties as assigned.