Care Coordinator - Phoenix, AZ 85008; Families FIRST; DCS (8478)

Terros Health • Phoenix, AZ

2d • Onsite

About The Position

Terros Health is seeking a Families FIRST - Care Coordinator for their McDowell Rd Health Center in Phoenix, AZ. This full-time position is crucial in assisting families involved with the Department of Child Safety (DCS) to overcome substance abuse barriers, achieve family reunification, and attain self-sufficiency. The Care Coordinator will work collaboratively with DCS, the clinical team, and other providers to coordinate services and support families in meeting their case plan goals. Responsibilities include conducting monthly meetings to set and achieve goals, providing families with resources and skills for stability, and maintaining professional, friendly, organized, and compassionate demeanor.

Requirements

• An associate's degree in a human service or behavioral health field, and at least three years of related experience including working with multi-problem families in the field of substance abuse, child welfare, or behavioral health; OR a bachelor’s degree or higher in a human service or behavioral health field.
• Proficiency using the MS Office suite, particularly Excel, Word and Outlook.
• Knowledge in use of Electronic Health Record (NextGen is a plus).
• Excellent oral and written communication skills.
• Working knowledge of the child welfare/child safety system.
• Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.
• Must pass background check in accordance with Terros Health and DCS requirements (no probation or parole within the last 10 years).
• Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.
• Must have valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for one within 7 working days of assuming role.
• Must pass a TB Test.

Nice To Haves

• NextGen EHR experience.

Responsibilities

• Conducts activities as indicated on the “New Client Checklist” upon assignment of a new patient.
• Completes a Short-Term Plan with assessed patients to ensure access to AFF services within three business days after assessment completion.
• Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies) to finalize the Service Plan within 15 days of the comprehensive assessment.
• Schedules and conducts monthly Service Plan reviews with the Service Team to monitor progress, identify completed goals, and updates the Service Plan quarterly for submission to the DCS Specialist.
• Participates in Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s.
• Uploads required documents into DCS’ designated record keeping system within prescribed timeframes.
• Monitors the random alcohol and drug testing plan for assigned patients.
• Coordinates with the DCS Specialist on missed tests, positive tests, and communicates needed changes to the drug testing plan.
• Provides concrete supportive services based on family needs for sobriety, including car repair, housing assistance, utility assistance, clothing, food, phone, etc.
• Confirms outreach and re-engagement activities are conducted prior to closing a case, in coordination with a Recovery Coach.
• Completes required documentation in patient records, including Progress Notes, conforming to professional practice, state licensing regulations, and company procedures, while meeting Production Metrics.
• Drives to various locations to visit and provide services to patients.

Benefits

• Multiple medical plans (including a no premium plan for employees and their families)
• Multiple dental plans (including orthodontia)
• 401(k) with a company match
• Interest-free medical line of credit
• Financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Scholarships
• Clinical supervision
• CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage (Employee perks and discounts)
• Gym memberships
• Car rentals
• Flights, hotels, movies and more
• Additional Language Differential Pay Available!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree