CVI - Care Coordinator

Southeast Health•Dothan, AL

3d•Onsite

About The Position

Improves the quality of professional practice and the quality of patient care by educating patients and staff members. This role involves prioritizing urgent patient calls, answering patient questions quickly, coordinating surgical and procedural care (including pre-operative education and post-operative care), and following physicians into patient rooms to document encounters. The Care Coordinator also updates patient charts, monitors imaging studies, maintains knowledge of billing and coding practices, assists with surgery scheduling and authorizations, and participates in initiatives to improve patient care and the professional practice environment. Additionally, this role involves community awareness of services, educating providers and the community about patient care and procedures, and assisting with communication between primary care and referring providers.

Requirements

Licensed Practical Nurse (LPN)
One (1) year of prior clinical experience
Excellent verbal and written communication skills
Strong decision making and problem solving skills
Ability to effectively communicate in an emergency situation
Ability to establish and maintain effective working relationships with clinic staff, hospital staff and physicians
Strong technical/computer skills

Nice To Haves

Registered Nurse (RN)
Two (2) years of prior clinical experience

Responsibilities

Prioritizing urgent patient calls in response to STAT appointments and urgent post-operative problems.
Providing the ability for patients to be able to get questions answered quickly especially in urgent cases.
Coordinating surgical & procedural care to include preoperative surgical & procedural education as well as post-operative care.
Coordinating follow-up care for postoperative patients, which may include imaging, referrals to other specialists, and office visits with operating provider.
Following the physician into patient rooms to document the encounter including the history, review of systems, and physical exam.
Updating the patient chart to reflect any changes or corrections to the past medical history, surgical history, social history, and medications as directed by the physician.
Displaying radiology images or other studies for physicians to review.
Monitoring all imaging studies and or testing to ensure they return in a timely manner. As well as letting the physician know of any delays, abnormal, and following up to completion.
Maintaining active knowledge of key billing and coding practices.
Assisting with surgery/procedural scheduling to include follow up on authorizations prior to surgery dates.
Participating in work that improves patient care and the professional practice environment.
Community awareness of services offered.
Educating other providers and the community of the types of patient care provided and procedures that are performed.
Assisting with communication between primary care and referring providers.