Care Coordinator - Part-Time
EmpowerMe Wellness•Savoy, IL
•Onsite
About The Position
A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today.
Requirements
- Certification in healthcare, business administration, or related field.
- Two years of relevant experience in a senior living setting preferred
- Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records
- Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families
- Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred
- Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible
- Ability to work well with others and take direction from management
- Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
- Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
- Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
- Respect for the principles of patient/resident rights and confidentiality
- Proficiency in Internet browsers (e.g., Chrome, Edge), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.
Responsibilities
- Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services
- Communicate needs to Clinic Director and/or ADO to initiate screenings
- Have an on-site presence in communities to build relationships with team members, residents, and community partners
- Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA)
- Assist in scheduling of evaluations and assessments by clinical staff
- Assist in obtaining orders and other required documents from providers
- Provide care coordination services through touchpoint visits
- Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes
- Conduct wellness classes, educational events, and personal fitness training
- Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency
- Support onboarding of new team members
- Serve as an interim Clinic Director to cover for PTO or opening positions
- Support orientation of new team members
- Review operational reports and act on closing gaps in care coverage
- Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO
- Assist with weekly billing closeouts
- Other tasks as identified such as, but not limited to: coordinating with ADO to order supplies as requested, and assisting in completion of tasks
- Comply with HIPPA and PHI guidelines and always protects confidentiality
- Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams
- Demonstrate flexibility to ensure patient/community needs are being met
- Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards
- Tasks and responsibilities are subject to change at your supervisor’s discretion
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
