Care Coordinator - Part-Time

EmpowerMe Wellness•Columbia, MO

17h•Onsite

About The Position

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. They enrich senior living communities nationwide through a fully integrated healthcare model, offering on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, the company's 3,500+ team members strive to achieve positive outcomes for older adults. The Care Coordinator will collaborate closely with the Area Director of Operations, providing administrative oversight in communities. This role involves optimizing therapists’ schedules, building caseloads, performing intakes, conducting care coordination touchpoints, and hosting wellness trainings to ensure consistent and comprehensive interaction with residents, families, and staff. The ideal candidate should be highly organized, detail-oriented, and skilled at multitasking to enhance operational effectiveness and quality of care within the community.

Requirements

Certification in healthcare, business administration, or related field
Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records
Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families
Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible
Ability to work well with others and take direction from management
Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
Respect for the principles of patient/resident rights and confidentiality
Proficiency in Internet browsers (e.g., Chrome, Edge)
Advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word
Physical ability to lift/move 20lbs
Physical ability to maintain a stationary position
Physical ability to move freely
Physical ability to operate equipment
Physical ability to ascend/descend freely
Physical ability to position self to reach equipment above or below average standing height
Physical ability to communicate with employees throughout the organization
Ability to talk or hear
Ability to stand
Ability to sit
Ability to stoop
Ability to walk
Ability to use hands and fingers to handle or feel
Ability to reach with hands and arms
Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Ability to travel and commute between multiple assigned locations within the designated service area as needed to perform job responsibilities

Nice To Haves

Two years of relevant experience in a senior living setting preferred
Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred

Responsibilities

Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services
Communicate needs to Clinic Director and/or ADO to initiate screenings
Have an on-site presence in communities to build relationships with team members, residents, and community partners
Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA)
Assist in scheduling of evaluations and assessments by clinical staff
Assist in obtaining orders and other required documents from providers
Provide care coordination services through touchpoint visits
Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes
Conduct wellness classes, educational events, and personal fitness training
Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency
Support onboarding of new team members
Serve as an interim Clinic Director to cover for PTO or opening positions
Support orientation of new team members
Review operational reports and act on closing gaps in care coverage
Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO
Assist with weekly billing closeouts
Coordinate with ADO to order supplies as requested, and assist in completion of tasks
Comply with HIPPA and PHI guidelines and always protects confidentiality
Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams
Demonstrate flexibility to ensure patient/community needs are being met
Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards
Tasks and responsibilities are subject to change at your supervisor’s discretion