CCR-Care Coordinator
About The Position
Body Works Sports Physio is a multidisciplinary rehabilitation clinic serving the North Vancouver community. Our collaborative team is committed to helping clients recover, move well, and return to the activities that matter most to them. We believe exceptional care begins the moment someone connects with our clinic. Our Care Coordinators work closely with clinicians and administrative team members to create a welcoming, organized, and supportive experience, ensuring clients feel informed and cared for throughout their rehabilitation journey. If you’re personable, organized, and enjoy building meaningful connections, this is an opportunity to join a supportive clinic that values teamwork, high-quality service, and the community we serve.
Requirements
- High School Diploma or equivalent required
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication (verbal and written) and customer service skills
- Proficient in computer systems, including Microsoft Office Suite
- Flexible, adaptable, and responsive to changing priorities
- Ability to work both independently and collaboratively as part of a team
Nice To Haves
- post-secondary education in Medical Office Administration or related field is an asset
- previous experience with EMR/Case Management systems considered an asset
- Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset
- Experience with Jane App or similar clinic practice management software is considered a strong asset.
Responsibilities
- Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
- Coordinate accurate patient intake and maintain up-to-date records throughout treatment
- Assist patients with completing documentation to ensure accuracy and completeness
- Schedule appointments and manage patient records efficiently
- Collect payments at time of service and submit insurance claims to third-party funders
- Perform data entry and billing in accordance with clinic procedures
- Manage incoming and outgoing communications, including mail, courier, and fax
- Provide administrative support to the Care Coordinator Manager and Clinic Director
Benefits
- Permanent part-time employment
- A supportive and collaborative administrative team
- The opportunity to work alongside a multidisciplinary team of clinicians
- A positive and welcoming clinic environment
- Learning and professional development support
- National career and growth opportunities
- Leadership development pathways
- Referral bonus program
- The support of a nationally recognized healthcare organization
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
