Care Coordinator

WES Health System•Philadelphia, PA

About The Position

The Care Coordinator, meeting the requirements of a Case Manager, will provide supports to families as an adjunct to the clinical treatment. They will engage youth, families and other significant persons involved in the youth’s treatment in a collaborative relationship to promote positive outcomes. They will help to assess families’ needs and secure new services that are needed.

Requirements

A bachelor’s degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education. PLUS a minimum of one (1) year experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.)
OR
Be a registered nurse.
OR
A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science. PLUS two years paid experience in public or private human services with one year in direct client contact.
Valid FBI clearance, criminal history check and child abuse history clearance required.

Responsibilities

Provide coordination of all services for IBHS consumers and their families well as linkages to new services needed
Ensure appropriate referrals to community resources and follow-up on these referrals
Consult with and documents contact with IBHS consumers’ families and significant persons
Collect information surrounding referrals including but not limited to MTSS paperwork, IEP, discharge summaries, past evaluations, educational plans, treatment history, school behaviors, etc.
Perform reminder and follow-up calls for Level of Care Assessments and outside service appointments.
Update contact information in Credible
Complete social determinant of health scales (matrix) for all consumers, in the absence of a Family Peer Specialist
Invite and remind interagency meeting participants
Obtain and updates yearly all consents, tracking expirations to proactively complete
When needed, monitor consumers’ behaviors emphasize prevention rather than intervention.
Intervene when problem behaviors are exhibited, which includes but are not limited to counseling, removing them from the area, verbal prompts, securing the assistance of clinical staff, etc.
Prevent crisis however, when necessary, deescalate children in crisis
Collect outcome data for consumers and input outcome data into computer system
Follow up on all consumers needing hospitalization
Review Assessments and SDOH Matrix for needs identified and connect consumers and families to services to address these needs
Identify and establish contact with community resources and assist in resource mapping
Maintain the All IBHS excel resource spreadsheet by adding newly identified resources or changes in contact information
Complete home and community visits.
Provide timely completion and follow up of Clinician and Directors requests for connecting families to needed resources
Escort families to appointments
Execute discharge plan by making all referrals to community resources
Represent program/Agency at community activities/fairs
Meet service productivity expectations
Complete all paperwork within specified time frames
Maintain an understanding of agency policies and procedures
Attend and participate in supervision and staff meetings in accordance with regulatory standards
Adhere to WES’s Code of Ethics and comply with State Mental Health Code
Attend trainings as required by WES
Participate in and adhere to Individualized Training Plan
Participate in continuous quality assurance/program development
Comply with WES standards for service delivery
Maintain consumer confidentiality
Performs other duties and special projects as assigned.