Care Coordinator - CHANT (Health Services)

Shelby County • Memphis, TN

12d • Hybrid

About The Position

This position is funded by a grant for a duration of time as defined by the grantor. The Care Coordinator works under the general supervision of the CHANT program leadership team and provides care coordination services to improve health outcomes for vulnerable populations. This includes pregnant women and children under the age of 21 who are either eligible for or enrolled in TennCare, as well as individuals with special healthcare needs.

Requirements

• Two (2) years of case management or care coordination experience
• Bachelor’s degree from an accredited college or university in public health, business administration, business management, social work, sociology, psychology, public health, health administration, or a closely related field; OR An equivalent combination of related education and/or experience.
• Must possess a valid Tennessee driver's license upon date of employment.
• Must have daily access to an operable automobile and meet Shelby County requirements for automobile insurance upon date of employment.
• Must be willing to carry and use a cellular phone for work-related communication.
• Must be able to travel regularly to off-site locations, including homes, community agencies, schools, medical offices, community events, grantor meetings, and secured correctional facilities.
• Must attend required field staff meetings, grantor training sessions, and conferences, including those requiring in-state and out-of-state travel.
• Must maintain all required licenses, certifications, and training credentials throughout the duration of employment.

Nice To Haves

• Must obtain Community Health Worker certification within one (1) year of employment.

Responsibilities

• Provides care coordination services in accordance with CHANT/CSS guidelines, grant requirements, and mandates for children eligible for medical services.
• Develops and implements individualized plans of care, assists families in navigating health and social services, and supports goal setting within established care pathways.
• Connects individuals and families to appropriate health and community resources and provides follow-up to ensure continuity of care.
• Educates and empowers underserved populations, including pregnant women and families, to improve maternal and child health.
• Conducts screenings, assessments, and required home visits to identify, validate, and address client needs.
• Coordinates medical follow-up with families and providers via telephone, mail, home visits and collaboration with community partners.
• Accurately enters and maintains client data and records in State and Health Department databases and prepares required reports in compliance with state and county guidelines.
• Builds and maintains partnerships with community organizations and participates in targeted outreach, training, and public health emergency response activities.
• Performs other related duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level