Care Coordinator

Mental Health Association - Western MA•Springfield, MA

8d•Onsite

About The Position

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans. The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

Requirements

High School Diploma or equivalent (GED) required.
Prior experience in Human Services required.
Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.
Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.

Nice To Haves

Bachelor’s Degree in a related field preferred.

Responsibilities

Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
Maintain communication with external providers to ensure coordinated and continuous care across services.
Provide crisis support and assist in developing crisis prevention and response plans when needed.
Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.