Care Coordinator

Metro Vein Centers

13d•$55,000 - $70,000•Onsite

About The Position

As a Care Coordinator, you sit at the critical intersection of financial navigation and patient motivation. You're the bridge between a patient's first question about cost and their confirmed seat in the treatment chair — and your ability to handle both with equal skill is what sets this role apart. You'll work with patients at two key moments in their journey: first, when they're scheduling their initial evaluation and ultrasound and want to know what to expect financially; and second, after their evaluation is complete, walking them through their personalized treatment estimates, answering insurance and cost questions, and actively motivating them to commit to and attend their scheduled procedures. You understand that a patient who understands their coverage and feels confident in their care team is a patient who shows up. If you have a background in healthcare billing or financial navigation AND a track record of engaging patients with empathy and urgency — this role was built for you. We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

Requirements

Background in healthcare billing or financial navigation.
Track record of engaging patients with empathy and urgency.
Experience in a medical office, healthcare contact center, or billing department.
Ability to navigate insurance conversations.
Energized by hitting targets (calls made, estimates delivered, procedures attended).
Ability to listen, reframe, and guide patients without being pushy.
Ability to switch from detailed insurance explanations to warm, encouraging patient conversations.
Natural follow-through person; patients do not fall off radar.
Thrive in a fast-paced, metrics-driven environment.
Take coaching well.
Believe that helping a patient understand their care and show up for their procedure is genuinely meaningful work.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Review patient pipeline to prioritize outreach.
Handle inbound and outbound calls to discuss costs, verify insurance, and address patient concerns.
Walk patients through financial estimates and motivate them to commit to treatment.
Update CRM and EMR records.
Process payments.
Track authorization statuses.
Coordinate with clinic teams to ensure smooth patient care progression.
Ensure every patient touched is one step closer to getting the care they need.