Care Coordinator (CC Home Care Operations)
About The Position
Tandem Care is hiring a Care Coordinator to support our Continuous Care (CC) division, which is described as their highest-touch, most operationally complex service line. This role is a fast-paced operational position focused on staffing execution, schedule management, service recovery, caregiver accountability, and ensuring smooth operations for clients receiving ongoing care. The role requires exceptional organization, strong judgment, and the ability to make quick decisions while balancing the needs of clients, families, and caregivers. The position involves managing clients who receive dedicated, ongoing care ranging from 10 hours per week to 24/7 coverage. The ideal candidate thrives on solving problems, thinking ahead, and bringing order to chaos.
Requirements
- 2+ years of experience in care coordination, staffing, scheduling, client services, or operations within a licensed home care agency
- Direct experience staffing ongoing caregiving cases and managing caregiver schedules
- Experience handling caregiver call-outs and urgent service recovery situations
- Strong working knowledge of caregiver-client matching principles
- Exceptional communication skills across phone, email, and internal systems
- Ability to work independently in a fully remote environment
- Must live in California
Nice To Haves
- Bachelor's degree preferred but not required
- Home care operations experience
- Ability to remain calm and solutions-focused during high-pressure situations
- Enjoy solving scheduling puzzles
- Ability to deliver difficult feedback to caregivers professionally and directly
- Highly structured and organized
- Ability to juggle multiple priorities without dropping details
- Excellent follow-through
- Ability to balance empathy with accountability
- Understanding that responsiveness matters
- Takes ownership of outcomes
Responsibilities
- Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families
- Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible
- Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time
- Coordinate replacement coverage quickly while maintaining a positive client experience
- Match caregivers to clients based on personality, skillset, availability, and family preferences
- Conduct client onboarding calls and prepare caregivers thoroughly for new assignments
- Coach caregivers on client-specific expectations, care plans, and performance concerns
- Manage client concerns, complaints, and service recovery situations with professionalism and urgency
- Proactively check in with families to identify changes in needs before they become larger problems
- Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand
- Review caregiver visit notes and identify trends, gaps, or opportunities for improvement
- Document all communication, schedule changes, client updates, and action items accurately and consistently
- Think critically and make judgment calls independently while escalating concerns appropriately
Benefits
- Competitive pay: $28–$30/hour, based on experience
- Full-time, consistent schedule
- Comprehensive benefits (medical, dental, vision)
- 401(k) with company match
- Paid time off
- Fully remote position with a collaborative team environment
- Clear systems, expectations, and leadership support
- Meaningful work that directly impacts client safety and quality of life
- The opportunity to help build and improve operations within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
