Care Coordinator, Home Healthcare
About The Position
At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
Requirements
- High School Diploma
- Google Docs, Sheets, Gmail applications and Microsoft applications
- Keyboarding Skills (+45 wpm)
- Strong experience with data management
Nice To Haves
- Background or experience in Customer Service/Medical Office preferred
- Marketing and Sales skills are an asset
- Bilingual is an asset
Responsibilities
- Identify customer needs, clarify information, research issues and provide resolutions
- Create and update customer electronic files for Customer Management and scheduling systems
- Maintain client confidence and protects Air Liquide Healthcare’s operations by keeping information confidential
- Maintain integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Respond to Sleep health customer service inquiries providing appropriate solutions
- Handle customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshoot Sleep Apnea equipment malfunction calls and where necessary escalate calls to designate
- Actively promote related products and provides solutions to client needs
- Conduct outbound calls as required to complete or update client files
- Responsible for getting insurance approvals for subscriptions, following up with customers on RePAP, ReSupply or sleep initiations
- Maintain knowledge of products, services and policies
- Performs other Customer Service related activities as required
Benefits
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
