Care Coordinator (Medical Receptionist/PSR)

Confluent Health • Boerne, TX

22h • Onsite

About The Position

TexPTS is seeking a full-time Care Coordinator, also known as a Medical Receptionist/PSR, to manage front desk operations and provide exceptional customer service. The role involves patient check-in/check-out, appointment scheduling, referral coordination, insurance verification, payment collection, and maintaining accurate patient records in the EMR system. The Care Coordinator will also be responsible for answering phone calls professionally and ensuring HIPAA compliance.

Requirements

• High School Diploma/GED required
• Basic office and customer service skills

Nice To Haves

• Previous experience in a similar role desired but not required

Responsibilities

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Benefits

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED