Care Coordinator (Medical Receptionist/PSR)
About The Position
Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Ocean Township team! At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.
Requirements
- High School Diploma or GED
- 2+ years of experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting.
- Strong communication, organization, multitasking, and follow-up skills
- Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
- Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
- A calm, patient-centered approach with strong attention to detail and a willingness to help the team
Responsibilities
- Create a welcoming, professional first impression for patients, visitors, and referral sources
- Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
- Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
- Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
- Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
- Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation
Benefits
- Health, Dental, and Vision Insurance
- Paid Time Off
- Family Building and Parental Leave Benefits
- 401(k) with employer matching up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
