Care Coordinator - Brooklyn/Queens - Astoria

Bond Vet•New York, NY

4d•$17 - $22•Onsite

About The Position

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. They offer primary and urgent care, with clinics designed to be warm, friendly, and highly sniffable, balancing design with a strong focus on technology. In July 2026, Bond Vet and Small Door Veterinary merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets. This role will play an important part in shaping the next chapter of their combined organization and advancing their shared mission to transform veterinary care.

Requirements

1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
Strong verbal and written communication skills with a warm, professional demeanor
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
Comfortable learning and navigating multiple computer systems and technology platforms
Passion for delivering outstanding client experiences and working collaboratively as part of a team
Independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.

Nice To Haves

Veterinary industry experience preferred
Prior experience in veterinary medicine or animal care is preferred

Responsibilities

Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
Maintain organized, clean, and well-stocked client-facing spaces
Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
Assist with administrative and operational tasks as needed to support the hospital team

Benefits

Competitive Pay: $17-$22/hour (based on experience)
Team-Based Profit Sharing Bonus
Medical, Dental & Vision Plans
$0 healthcare for qualified individuals
Mental health support programs
401(k) with partial employer match
Paid Parental Leave
Commuter Benefits
Pet Bereavement Leave
Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
Schedules released at least one month in advance
Flexible Scheduling Options
In-Clinic Pet Care Discount
Generous Employee Referral Bonus (up to $8,000)
Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of.
Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.