Care Coordinator

Southwest Behavioral & Health Services • Phoenix, AZ

3d • Hybrid

About The Position

Southwest Behavioral & Health Services is looking for a Care Coordinator for our Broadway Outpatient Clinic! In this position you will connect with the members, learn their stories, and help them improve their quality of life.

Requirements

• Minimum requirement consists of a 21-year age
• A Bachelor’s degree with one year of full-time behavioral health experience.
• A combination of experience and education totaling 5 years is acceptable.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire

Nice To Haves

• Travel to either the east valley or the west valley 1x/week.

Responsibilities

• Performs crisis stabilization functions.
• Assists consumer and/or guardian in accessing resources with the community.
• Completes necessary paperwork for referrals, coordination, admission, discharge, and out of home placements.
• Serves as central support for the clinical team.
• Performs care coordination functions, including clinical care coordination between resources within and outside the agency, and authorizations for residential or out of home placements.
• Reviews documents received and requests required documents to appropriate level of care for members.
• Assesses consumers in accordance with established policies and procedures and clinical protocols.
• Develops service plans with consumers based on assessment and diagnostic process.
• Coordinates consumer care or reports on interventions by meeting with CFT and ART to review efficacy of interventions and to revise plans of service with consumers.
• Develops and maintains appropriate level of relationships with consumers and formal/informal support systems.
• Provides support and information, education or guidance to consumers and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Works collaboratively with treatment team and all external members of consumer’s services.
• Provides face-to-face crisis intervention.
• Completes safety plans with consumers.
• Conducts groups as needed.
• Transitions consumer to appropriate level of care upon conclusion of treatment.
• Provides information to consumers and family members or guardians concerning community resources and linkages to other services.
• Assists consumers, families or guardians in securing appointments with support services and agencies, as needed.
• Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
• Maintains close coordination with the PCP health plan, stakeholders, and funding source for all consumers.
• Attends weekly clinical staffing’s and all staff meetings.
• Coordinates hospital discharges by scheduling follow up appointments and ensures proper communication is kept between inpatient and outpatient teams.
• Enrolls members through the intake process where assessment, service plan, safety/support plan is completed.
• Completes outreach for members who miss an appointment and follows up with re-engagement process.
• Completes chart closures.
• Maintains quality and compliance in consumer’s charts.
• Additional job duties may be required to meet the needs of the program and or department.

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level