Care Coordinator, Canada

Wellthy

7h • CA$70,000 - CA$80,000 • Remote

About The Position

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. As a Care Coordinator at Wellthy, you will be responsible for supporting families and members residing in Canada and the United States, addressing their unique caregiving needs, and taking a proactive role in managing their care plans. You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as finding the right providers, managing medical bills, scheduling appointments, tracking medications, and vetting facilities. You will ensure that administrative and logistical care is handled, allowing families to focus on what matters most. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Requirements

• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
• 5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc…]
• Fluency in French and English is a requirement
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well with others while adapting to evolving service experiences
• Knowledge of and ability to navigate the healthcare sector
• Experience developing and facilitate care plans
• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• Proficiency with macOS systems, GSuite, Slack, and 1Password
• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
• Work in a location that is: Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Nice To Haves

• More than one language is a plus
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Responsibilities

• Use your expertise, judgment, and problem-solving skills to advise and assist families with various healthcare-related tasks, ensuring their needs are met efficiently and effectively.
• Develop a strong understanding of the unique caregiving needs of Canadian families, providing a compassionate, resourceful approach to their challenges.
• Coordinate complex healthcare activities, including finding providers, managing appointments, insurance, and medical bills, and guiding families through the maze of available healthcare resources.
• Create customized care plans for members, ensuring they receive the appropriate services and support tailored to their specific needs.
• Collaborate with other team members across Wellthy to deliver seamless service to our members, maintaining clear communication and aligning goals.
• Actively participate in learning opportunities to expand your knowledge of Wellthy’s broader service offerings, ensuring growth and flexibility to support families across different service areas.
• Take responsibility for improving and updating Wellthy guides, community resources, and other internal resources to ensure they are valuable, up-to-date, and support the efficiency of team operations.
• Contribute to non-client-specific work, such as providing feedback on Wellthy’s product offerings, services, guides, and marketing materials, helping to enhance the overall Wellthy experience.
• Identify areas where services can be refined, providing suggestions for improvements based on direct member interactions and insights.
• Engage in continuous learning and professional development, contributing to your own growth while also sharing insights and best practices with team members.
• Play an active role in maintaining a collaborative and positive team culture, supporting colleagues, and helping them grow within their roles.
• Ensure consistent and effective capacity management, aligning the number of hours worked with the needs of your caseload to maintain high levels of service and avoid burnout.

Benefits

• Medical, dental and vision benefits within 30 days of hire.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree