Care Coordinator

Healthpro Heritage, LLC•Killeen, TX

1d•$22 - $25•Onsite

About The Position

Care Coordinator – ABA Team | Killeen, TX. Full-Time & Part-Time Opportunities Available. In-Center Services – New Building Opening This June. Schedule: Monday through Friday, 9:00 am - 6:00 pm. Competitive Pay: $22-25/hour based on experience. HealthPRO Heritage and its subsidiaries provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HealthPRO Heritage and its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At HealthPRO Pediatrics, A division of HealthPro Heritage, we are more than just a team—we are a family dedicated to empowering children, supporting families, and fostering growth. As a leader in pediatric therapy, we provide a purpose-driven environment where your skills and compassion truly make a difference.

Requirements

Minimum of High school equivalent or higher.
Minimum of one-year administrative experience
Proficient in Microsoft Word, Excel, Publisher
Ability to multitask
Efficient problem-solving skills
Must possess excellent organizational and time management skills.
Exceptional communication skills are also necessary
Preferred candidate will have the ability to accomplish both individual and team goals
Must keep client and satisfaction at the forefront of all activities.
Collaborative nature
Allegiance to the mission, values, and vision of the organization

Responsibilities

Manages and monitors all referrals & inquiries in CRM and/or EMR
Receives and disseminates all client specific information to Center Directors
Handles all client related communication specific to onboarding, assessment scheduling and ongoing therapy
Ensures client hour fulfillment
Maintains a flex work schedule that permits for responding to parent or employee questions, concerns, and scheduling updates outside of normal business hours
Notifies Center Director’s team daily of any open intakes or client interest
Maintains, monitors and tracks all intakes from submission to receipt of services
Answers and manages any intake calls
Maintains active and updated waitlist per state as well as clients in progress
Faxing copying, scanning intake paperwork
Maintains face sheets for all clients
Works directly with BCBAs and Center Director to efficiently onboard clients
Assists with the orientation and basic policies with clients to ensure adherence to policies.
Schedules all new hire/client’s schedules to accommodate availability
Monitors and maintains EMR to ensure compliance and completion of all appointments
Handles all cancellations and rescheduling
Notifies leadership team weekly of any open client availability-e.g. staffing concerns
Adheres to inclement weather policy and sick policy-notifies all parties of cancellations
Responds to emails in timely manner to ensure any scheduling changes are handled properly and all parties are notified (BCBAs, Therapists, Families)
Ensures all appointments are completed in a timely manner with notes completed
Communicates with clinical staff if incomplete or out of compliance
Maintains scheduling and inquiry metrics weekly (including but not limited to cancellations, hour fulfillment, hours authorized, inquiry and conversions etc.)
Assumes duties and responsibilities that may not be listed above in order to maintain the dignity, safety of those that we serve and the integrity of the services that we provide.