Care Coordinator

Layla

4d • Remote

About The Position

Layla is seeking two driven individuals with excellent client care skills and customer service to join their team as Care Coordinators. This role is ideal for someone looking to deepen their existing client care experience within the mental health care space. It may be especially well-suited to someone considering graduate studies, further professional training, or another longer-term pathway in the mental health care space. This is a full-time role with a weekday schedule. It is a remote position, open to anyone residing in Ontario. Travel to the GTA (3-4 times per year) will be required and expenses covered by the company if the applicant resides outside the GTA. Applicants must be legally eligible to work in Canada.

Requirements

• Completed an undergraduate degree, graduate degree, or diploma in a mental health related field (e.g. Social Work, Social Service Work, Psychology, Mental Health, Mental Health & Addictions)
• 1+ years of combined work experience (including practicum) in client care, customer service, healthcare operations, case coordination/management, social work, or other related roles. Some of this experience is required to be in a frontline mental health related role
• Excellent customer service skills
• Adaptable and quick study of updates to tech systems and workflow. High tolerance for change in a growing and evolving organization
• Computer skills (Google Suite, Sheets/Excel) and highly comfortable with technology
• A dedicated professional, with high level of responsibility and care for their work
• High curiosity and commitment to personal growth
• Dependable with strong attention to detail and organization; ability to deliver high quality client care with high levels of responsiveness, efficiency, and accuracy
• Proactive with a growth mindset
• Team-oriented and inclusive, promoting a welcoming environment
• Responsive and highly communicative. Given the dynamic nature of our team, this role is for someone who can handle context switching and thrives with open communication
• Able to handle uncertainty, change, and fluctuations in workload from time to time
• Access to private, quiet and confidential workspace that allows for the protection of confidential information and the avoidance of disruption.
• Access to a mobile phone and internet connection with sufficient bandwidth and connection speed.
• Legally eligible to work in Canada

Nice To Haves

• Eligibility to register as Registered Social Worker or Registered Social Service Worker is not required but considered an asset

Responsibilities

• Acting as the clients’ first point of contact with Layla and building a trusted relationship
• Engaging in email and phone dialogue in a timely, professional, and helpful manner
• Keeping thorough and up-to-date logs on a daily basis
• Coordinating therapy services that fit clients’ needs and preferences. This includes conducting intake that takes into account multiple factors and where appropriate risk assessment and planning
• Working collaboratively with the client and therapists throughout the duration of the case to ensure high quality and clients/partner satisfaction
• Working with your broader Layla team to identify and assess processes to continually improve service delivery
• Participating in Layla organized activities to engage our community from time to time
• Responsible for a variety of administrative tasks that evolve over time
• Supporting initiatives outside of client and therapist coordination, including working collaboratively with various teams and functions across Layla on different projects (pod work)

Benefits

• Supportive health & wellness benefits for you and your family
• Comprehensive benefits package
• 20 days of paid vacation
• Paid sick and family responsibility leave
• Individual Development Benefit - dedicated days and flexible annual budget to support your learning and professional growth.
• Work from home setup budget
• Company will provide a setup budget, computer as well as a set monthly budget to cover the use of personal devices for work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level