Care Coordinator

Right at Home Waterloo•Waterloo, IA

11d•Hybrid

About The Position

Right at Home Waterloo is looking for a Care Coordinator to join our team! The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor always and can effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

Requirements

Licensed Professional Nurse or Registered Nurse license required.
Basic office and computer skills and organizational abilities.
Excellent interpersonal relations abilities.
Excellent telephone skills.
Have a valid driver's license and use of insured automobile.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak and understand English as needed for the job.
Be available as required for on-call duty outside of normal office hours

Nice To Haves

Home health experience preferred.

Responsibilities

Developing and managing the client care plan
Creating extraordinary client experiences
Communicating with clients, families, care partners and referral sources
Ensuring safe, appropriate, and meaningful care is provided
Serving as a mentor to caregivers and supporting their care delivery
Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
Effectively communicates care plan with clients, families, caregivers and collaborates with Clinical Manager.
Ensure clients, families, office staff and care partners have the information they need to create extraordinary client experiences.
Supports Scheduling Manager to match appropriate caregivers with clients and update clients in a timely manner regarding schedule changes or other updates
Participates in Client Satisfaction program.
Identifies and reports opportunities to improve client experience.
Serves as an on-call coordinator on rotating basis with other office staff.
Conducts client quality calls and provides follow-up as needed to family members, caregivers, and others.
Works to secure Google reviews from clients and/or their families for RaH Google business page
Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
Acknowledges, manages, and investigates client and/or family complaints and completes associated documentation within 48 hours.
Actively listens to, and communicates with the concerns of caregivers, establishing good relationships with the goal of retaining current care staff.
Maintains calm and offers sound guidance during emergencies.
Completes home safety checks.
Helps families understand how changes in condition affect the care needs of their loved one.
Ensures a good client and caregiver match.
Conducts caregiver Supervisory Visits and initial visit Meet and Greets.
Participates, through direct communication with caregivers, in caregiver performance reviews, terminations, probations and job counseling in compliance with agency policies as requested.
Adheres to and demonstrates the core values of the company- advocacy, dependability, adaptability, professionalism, and compassion
Maintains complete, accurate and timely client records in WellSky.
Uses tags appropriately in WellSky for data collection and reporting.
Completes documentation in WellSky pertaining to complaints, incident reports, supervisory visits.
Maintains compliance with applicable laws and regulations and agency policies and procedures.
Participate in orientation and training for new caregivers.
Provide nurse delegation training during onboarding with new hires as well as in the field based on clients' needs.
Provide ongoing training and mentorship to caregivers, participate in yearly skills fair.
Collaborate with other office staff to complete tasks for growing the number of clients and caregivers.
Educates clients, families, referral sources and care partners on the importance and power of person-centered, Age-Friendly Care.
Represents agency in the community through attending fairs and networking opportunities as needed.
Exhibits enthusiasm, charisma, excitement and a positive "can do" attitude toward creating an extraordinary client experience.
Conducts client introductory and supplemental visits on an as-needed basis.
Mentors caregivers and positively communicates opportunities to improve the client experience.
Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.
Understands natural sources of conflict related to care within families and then acts to prevent or soften the conflict.
When a conflict emerges, effectively works through the conflict to its optimum outcome.
Does not suppress, ignore or deny conflict, but seeks to serve as a mediator.
Seeks out and seizes opportunities, goes beyond the "call of duty," and passionately finds ways to surpass barriers to improve the client experience.
Takes proactive action to re-stimulate and improve projects related to the client experience.
Other general office and clerical functions.
Other duties assigned by Owner, Clinical Manager, Executive Director.