Care Coordinator

DaVita • Lancaster, PA

7d • Hybrid

About The Position

Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator. As a Care Coordinator (CC), you’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. This is a hybrid/remote, field-based role requiring a dedicated home office and the ability to travel to meet business and patients needs, including team and nephrology partner meetings 3-4 times per week, with remaining days remote. Travel within the assigned market to DaVita clinics and/or Nephrology Practices in Lancaster and surrounding areas is required, with a commute to/from a centrally located area of up to 90 minutes. Mileage will be reimbursed, and reliable personal transportation is required. The schedule is full-time, Monday–Friday, with no weekends. The daily start time is between 7:00–8:00 AM. A remote work environment must include a quiet, private space with high-speed internet (Hard wire / ether cable may be required) to support efficient use of all programs.

Requirements

• High school diploma or GED required
• 2+ years of experience in a professional office environment
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team
• Home workspace must provide a quiet, private environment with reliable high-speed internet

Nice To Haves

• Prior experience with Electronic Medical Records preferred
• 1–3 years clinical medical office experience
• CNA or MA experience is a plus
• Experience coordinating care (referrals, care management, etc.)
• Familiarity navigating insurance payers
• Experience in direct patient care or support
• Prior medical office environment experience

Responsibilities

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources
• EAP counseling sessions
• Access Headspace®
• Backup child and elder care
• Maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED