Care Coordinator

Essential Services LLC•McMinnville, OR

8d•Onsite

About The Position

At Essential Services LLC, we are more than a provider agency. We empower individuals with intellectual and developmental disabilities by connecting them with qualified Direct Support Professionals (DSPs) who provide personalized, in-home and community-based support. Our Care Coordinators ensure that services remain consistent, effective, and aligned with each client’s needs supporting strong relationships and high-quality outcomes. This is a full-time, in-office position, Monday through Friday from 9:00 AM to 5:00 PM. As a Care Coordinator, you are responsible for overseeing the quality and consistency of services provided to clients. You will serve as a primary point of contact for clients, Direct Support Professionals (DSPs), and case managers, ensuring communication is clear, services are effective, and concerns are addressed promptly. This role requires strong communication, sound judgment, and the ability to manage relationships while navigating challenges in real time. You will play a key role in maintaining service quality, supporting client satisfaction, and ensuring accountability across all parties involved.

Requirements

Strong communication skills
Sound judgment
Ability to manage relationships
Ability to navigate challenges in real time
Proficiency in Microsoft Outlook, including managing communication and scheduling
Ability to manage multiple clients and priorities in a fast-paced environment

Nice To Haves

Experience in healthcare, social services, or case management environments
Experience working directly with clients, families, or support staff
Strong interpersonal skills with the ability to manage relationships and navigate conflict
Demonstrated ability to handle sensitive situations with professionalism and sound judgment
Strong attention to detail in documentation and follow-through

Responsibilities

Serve as a primary point of contact for clients and DSPs
Build and maintain professional, trust-based relationships
Facilitate clear communication between clients, DSPs, and internal teams
Provide guidance and support to maintain strong, effective working relationships
Conduct regular check-ins to assess satisfaction and service effectiveness
Follow up on services, placements, and ongoing needs
Ensure clients and DSPs feel supported and heard throughout service delivery
Monitor services to ensure alignment with client needs and support plans
Identify gaps in care or areas needing adjustment
Collaborate with internal teams to implement changes and improve outcomes
Address concerns, conflicts, or performance issues in a timely and professional manner
Document interactions, concerns, and resolutions accurately
Support accountability by identifying patterns, addressing issues, and escalating when necessary
Maintain accurate, up-to-date records of client interactions and service updates
Ensure documentation is completed thoroughly and on time
Support transparency and consistency across all service-related records
Work closely with internal teams to ensure coordinated service delivery
Communicate updates, changes, and client needs effectively
Identify opportunities to improve processes, communication, and service quality