Care Coordinator (Medical Receptionist/PSR)
About The Position
ProActive Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Central Gresham team! This role involves managing front desk operations, patient check-in/check-out, appointment scheduling, referral coordination, insurance verification, payment processing, and maintaining accurate patient records within the EMR system. The position requires excellent customer service skills, adherence to HIPAA compliance, and fostering a welcoming healthcare environment.
Requirements
- High School Diploma/GED required
- Basic office and customer service skills
Nice To Haves
- Previous experience in a similar role desired but not required
Responsibilities
- Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
- Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
- Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
- Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.
Benefits
- Competitive salary
- Employee-centric work culture
- Medical, dental, vision, STD, LTD insurances
- Generous PTO
- 401(k) Employer Matching
- Free Life Insurance
- Parental Perks!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
