Care Coordinator- E 84th

Spear Physical and Occupational Therapy•New York, NY

8d•Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our E 84th St. location in the Upper East Side. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Requirements

Previous customer service experience.
Hospitable, welcoming, and team-oriented.
Strong communication skills.
Ability to multi-task.
Strong attention to detail.
Willingness to grow.
Empathy in team members.
Dedication to clinical excellence.

Nice To Haves

BA/BS degree preferred, not required.
Entrepreneurial big-thinkers.
Those dedicated simply to the day-to-day of treatment.
Passion for the field of hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude.
Celebrate wins and learn from losses with patients, colleagues, and surrounding communities.

Responsibilities

Support patient care by making patients feel welcomed and valued.
Control the flow of appointments.
Respond to all phone calls and emails within 2 hours and always within 24 hours.
Guide patients through the out-of-network experience.
Greet all patients who enter the clinic with a smile.
Execute 5-star customer service.
Foster a true community environment for both patients and team members.
Maintain manual dexterity to manipulate office equipment and make written notations.
Use computer keyboard 90% of each workday.
Communicate effectively over the telephone.
Read information on computer screens.
Sit, stand, walk for extended periods of time.
Occasionally lift 10 pounds floor to waist.

Benefits

One Medical paid membership.
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
Medical, Dental, Vision Benefits.
Commuter FSA Plan.
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
Commuter FSA Plans – pretax savings plans for travel to & from work.
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness.
Company Events - Annual Summer Picnic and Holiday Awards Celebration.