Care Coordinator-Acute Care

Texas Children's Hospital•Houston, TX

10d

About The Position

The Care Coordinator uses a collaborative approach to assess, plan, implement, monitor, and evaluate services needed to meet patients’ health needs. The role provides ongoing case management by coordinating and managing care across the continuum, with a focus on quality, service, patient and family satisfaction, and cost effectiveness. The coordinator partners with physicians to establish care and allocate resources according to patient risk assessments, while helping patients and families cope with illness, strengthen self-care abilities, and exercise their consumer rights. The position works with patients, families, and interdisciplinary care teams in internal and external settings. It assesses appropriate levels of care, supports patient placement and transitions, identifies barriers and improvement opportunities, and helps ensure effective resource utilization and revenue cycle processes. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

Bachelor’s degree in nursing, or an associate’s degree in nursing with enrollment in a BSN program.
Current RN licensure through the Texas Board of Nurses or a nursing licensure compact.
Basic Life Support (BLS) certification from the American Heart Association (AHA).
Three years of nursing experience in an acute care setting.
Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Nice To Haves

Experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review is highly preferred.

Responsibilities

Assess, develop, implement, and monitor comprehensive plans of care through an interdisciplinary team process with patients and families in internal and external settings.
Review clinical documentation and collaborate with medical and nursing staff to facilitate appropriate levels of care and patient placement.
Identify actual and potential problems and discuss them with the multidisciplinary team to facilitate interventions that address barriers to implementing plans of care.
Serve as a content expert on level of care and communicate with the care team to support appropriate utilization of resources.
Screen patients for level of care and ensure medical-record clinical information accurately reflects the requested level of care.
Coordinate timely transfer of information to the unit Care Coordinator to support the revenue cycle process.
Visit patients across the continuum of care as indicated.
Participate in orientation and training for new department members.
Identify and monitor quality improvement opportunities across the continuum of care.
Identify and report quality-of-care, safety, and quality-of-service issues to appropriate Quality Management staff.
Solve problems, identify appropriate resources, adapt to change, and manage conflict with a professional and supportive attitude.
Use positive and effective interpersonal skills with patients, families, visitors, peers, and other health care team members.