Care Coordinator - Full-Time

Care Advantage Corporate•Newport News, VA

11d•Onsite

About The Position

Care Advantage Inc. is a growing, privately-owned home care company seeking a high-energy Care Coordinator to join their Newport News, VA team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and desires a career where compassion and strategy intersect. Care Advantage Inc. has been recognized as a Top Workplace and Best in Home Care.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Scheduling experience
Medical experience
Phone experience

Responsibilities

Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences to ensure clients feel supported and caregivers feel valued.
Act as the liaison between clients, families, and field staff, building trust, resolving challenges, and ensuring seamless communication.
Maintain accurate, up-to-date schedules in the system, juggling multiple components, anticipating conflicts, and ensuring smooth operations.
Respond quickly to emergencies and last-minute changes, finding solutions that keep clients cared for and caregivers supported.
Monitor field staff activity, track attendance and reliability, and provide feedback to ensure accountability and recognize good work.
Creatively solve scheduling challenges with a calm focus and a client-first mindset.
Collaborate with branch teammates to foster a positive, collaborative office environment.
Guide new clients through the onboarding process, answer questions, and set a positive tone for the client relationship.
Utilize scheduling software and digital tools to maintain records, track caregiver availability, and ensure compliance.
Demonstrate flexibility by answering client questions, covering shift gaps, or supporting teammates due to cross-training.