Care Coordinator - Full-Time

Care Advantage Corporate•Lynchburg, VA

7d•Onsite

About The Position

Care Advantage Inc. is seeking a high-energy Care Coordinator to join their Lynchburg VA team. As a Top Workplace award winner and Best in Home Care recipient, Care Advantage is the largest privately-owned home care company in the mid-Atlantic and is experiencing rapid growth. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and desires a career where compassion and strategy intersect.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Scheduling experience
Medical experience
Phone experience

Responsibilities

Thoughtfully pair caregivers with clients based on health needs, personality fit, skill level, and preferences to ensure clients feel supported and caregivers feel valued.
Act as the primary liaison between clients, families, and field staff, building trust, resolving challenges, and ensuring seamless communication.
Maintain accurate and up-to-date schedules in the system, anticipating conflicts and managing multiple moving parts.
Respond quickly to emergencies and last-minute changes, finding solutions to keep clients cared for and caregivers supported.
Monitor field staff activity, track attendance and reliability, and provide feedback to ensure accountability and recognize good work.
Creatively solve scheduling challenges with a calm focus and a client-first mindset.
Collaborate with branch teammates to foster a positive, collaborative office environment.
Guide new clients through the onboarding process, answer questions, and set a positive tone for the client relationship.
Utilize scheduling software and digital tools to maintain records, track caregiver availability, and ensure compliance.
Demonstrate flexibility by answering client questions, covering shift gaps, and supporting teammates due to cross-training.