Care Coordinator

Bluebird Kids Health•West Palm Beach, FL

About The Position

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. Bluebird Kids Health is seeking a dynamic Care Coordinator for our CARES Center (Center for Access to Resources, Education, and Support). The ideal candidate is a self-starter with strong interpersonal skills, experience in a medical receptionist role, and a proven ability to deliver results in a fast-paced, growth-oriented environment.

Requirements

Strong interpersonal skills
Experience in a medical receptionist role
Proven ability to deliver results in a fast-paced, growth-oriented environment

Responsibilities

Serve as a key administrative point of contact for care coordination needs, helping families and the care team stay aligned on the next steps.
Manage the provider inbox by sorting clinical documents, administrative messages, phone messages, and unlabeled/unknown documents; route items appropriately and track to completion.
Manage Inbound and Outbound calls, and send messages to schedule, confirm, and remind families about follow-up visits (e.g., well child check-ups, ADHD follow-ups, behavioral consults) and to address overdue items.
Track ongoing needs for patients who require more frequent follow-up (e.g., chronic conditions) by maintaining task lists, reminders, and documentation that support timely check-ins.
Coordinate outside appointments and diagnostics (MRI, CT, ultrasound, X-ray), including gathering required paperwork, supporting prior authorizations, and ensuring results are received and routed.
Complete referrals and prior authorizations as required by insurance.
Support families seeking mental/behavioral health services by collecting information, coordinating next steps, and sharing available options and resources.
Mange prescription refill requests according to clinic workflows and ensure items are routed for appropriate review and documented in the EMR.
Maintain patient records by scanning, uploading, and organizing documents in the chart.
Verify and update patient demographics and key information during each interaction to support accurate communication and records.
Document interactions and coordination activities clearly and consistently in the EMR, following HIPAA and confidentiality standards.
Prepare 504 letters and related forms as needed, following established templates and internal processes.
Maintain an up-to-date directory of specialty and community resources (including contact information) to support efficient scheduling and handoffs.
Perform other duties as assigned.