Care Coordinator

Schwarzman Animal Medical Center • New York, NY

84d • $24 - $31 • Onsite

About The Position

The Schwarzman Animal Medical Center is seeking a full time Care Coordinator which will be responsible for providing clerical support to the hospital’s Cancer Institute. This role serves as the primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients. Responsibilities include client check-in and check-out, triaging phone calls, scheduling appointments, managing appointment reminders, processing payments, obtaining referral documentation, providing concierge service to clients and referrals, tracking patient updates and client communication, updating clients on inpatient pet status, and processing general information calls. Care Coordinators will be required to master skills associated with electronic medical records and telephone systems.

Requirements

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• Excellent written and verbal communication skills
• Well organized and the ability to multitask
• Ability to interact with all levels of staff, clients, and veterinarian practices
• Maintain confidently and handle sensitive information with accuracy according to policies

Responsibilities

• Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
• Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
• Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
• Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
• Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
• Obtain all necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and information regarding other AMC services
• Master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
• Other duties as deemed necessary

Benefits

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• Eligibility for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed