Care Coordinator - Bismarck (Full-Time)

Native•Bismarck, ND

12d•Onsite

About The Position

Provide coordination to the clients in the Community Connect Program. This role involves meeting with clients to develop and update care plans, ensuring completion of activities, and entering daily case notes into the community connect portal. The Care Coordinator will also be responsible for submitting gap funding requests, tracking and reporting monthly outcomes, and coordinating client referrals to various services such as therapy, chemical health treatment, and housing. Additionally, the role requires maintaining communication with team members and community partners to ensure clients receive necessary services, responding to behavioral health crisis situations, and serving as oversight for client goal achievement within a multidisciplinary care team. The position may also involve attending industry-related meetings, community events, and transporting clients to recovery-related appointments.

Requirements

Must have an associate degree in human services, behavioral health or criminal justice. Other types of associate degrees will be considered.
A minimum of one year of healthy living and/or recovery.
One letter of recommendation demonstrates commitment to the recovery process.
Possess a Valid Driver’s License with a good driving record.
Pass background check.
Must be or become state certified in Care Coordinator Training.
Must be detailed oriented with time management and organizational skills to properly conduct care coordination and compliance with documentation practices required by program guidelines.
Must be culturally competent in working with people with mental health, addiction, persons with criminal records and/or disabilities.
Must be able to maintain professional relationships.
Must be able to demonstrate the ability to be a team player.
Must be able to demonstrate knowledge of various resources and services in the Bismarck-Mandan community.

Nice To Haves

Bachelor of applied science degree in behavioral health, human services or criminal justice or another related field. Other types of bachelor’s degrees will be considered.
Previously state certified in Care Coordination.
Prior care coordinator or case management experience.

Responsibilities

Provide coordination to the clients in the Community Connect Program.
Meet with Peer Support Specialist(s) once per week to discuss clients.
Meet with clients face to face once a month to develop a care plan and update it each month.
Meet with clients weekly to ensure completion of activities.
Enter Daily case notes-documentation of client care plan updates, progress, action steps and engagements for each client into community connect portal.
Provide competent care coordination and documentation practices required by program guidelines.
Submit gap funding requests less than $100 as needed.
Work with Community Connect Program Lead to obtain approval for exception gap funding requests.
Track, report and submit monthly outcomes and submit according to program deadlines.
Coordinate client referrals to therapy/counseling, chemical health treatment, housing etc.
Examples of assistance to clients: make formal referrals to appropriate resources, schedule appointments to meet goals, attend appointments (as determined appropriate and only upon request made by client).
Coordinate and refer clients to needed community resources as needed.
Provide technical assistance for clients when necessary.
In addition to collecting data and submitting documentation for the Community Connect Program, Care Coordinators must track additional data and report data to the Chief Executive Officer upon request.
Maintain regular communications and collaborations with NATIVE, Inc. Team and community partners to ensure client(s) obtain mental health and chemical health services as needed, housing, employment/income, basic needs, recovery and medical services.
Respond to behavioral health crisis situations appropriately.
Serve as oversight of the client’s success in meeting goals of the care plan for a multidisciplinary care team.
Attend industry-related meetings including outreach community events.
Transport clients to recovery-related meetings/appointments if necessary.
Participate in all other duties/activities as required by management.