Care Coordinator - Dental

STRIDE Community Health Center•Wheat Ridge, CO

7d•$21 - $24•Hybrid

About The Position

At STRIDE Community Health Center, Care Coordinators support the organization’s quality and value-based care efforts as part of the care team. The role coordinates internal and external services, manages referrals, and provides basic health education interventions for patients. It also contributes to population health outreach and quality improvement activities, including work with dental providers on dental insurance pre-authorizations. The schedule is Monday through Friday, 8:00 AM to 4:30 PM. The position is hybrid, with two remote days and three onsite days at the Wheat Ridge clinic; the remote arrangement may change based on organizational needs. The role may also include front desk receptionist support. Applicants will be considered until the position is filled.

Requirements

High school diploma or GED.
Active BLS certification.
At least one year of direct or indirect patient-care support or related experience.
Ability to interact positively and build rapport with patients, coworkers, and external contacts.
Ability to respond effectively and sensitively to the needs and concerns of STRIDE’s patient population.
Ability to handle sensitive information ethically and responsibly and protect confidential patient, employee, and business information.
Ability to understand information presented in various formats and communicate instructions clearly.
Ability to work independently while maintaining accuracy and efficiency.
Advanced customer service skills, including the ability to defuse upset patients.

Nice To Haves

At least one year of experience in a community health or Federally Qualified Health Center setting.
Additional language proficiency.

Responsibilities

Coordinate internal and external services for patients in collaboration with the care team.
Use evidence-based screening tools to identify and document social determinants of health and health-related social needs, and provide appropriate resources and referrals.
Maintain knowledge of the community resource database available to STRIDE patients.
Document and communicate with patients and the care team throughout an episode of care or until goals are completed.
Interact with patients respectfully and collaboratively while maintaining confidentiality, using basic motivational interviewing principles when appropriate.
Provide basic health education using evidence-based resources and refer patients to further education and support when indicated.
Manage internal and external referrals according to organizational policies, procedures, and standards, including maintaining the referral partner database, processing referrals, following up with agencies and providers, and retrieving and indexing reports.
Support population health efforts through targeted outreach and patient scheduling based on specified health and care criteria.
Work with dental providers to submit pre-authorizations for dental insurance.
Follow departmental standard workflows.
Support assigned quality improvement activities informed by external partners, payors, accreditors, and regulators.
Perform additional assigned duties, which may include front desk receptionist support.

Benefits

Medical, dental, and vision coverage
Paid time off and holidays
Health Savings Account and Flexible Spending Account, including dependent care options
401(k) with matching
Work-life balance
NHSC Loan Repayment
Tuition reimbursement and/or Continuing Medical Education
Employee Assistance Program
Employee discounts on attractions, hotels, and other offerings
No nights, weekends, or major holidays