Care Coordinator - Full-Time

Care Advantage Corporate•Colonial Heights, VA

7d•Onsite

About The Position

Care Advantage Inc. is a growing, privately-owned home care company seeking a high-energy Care Coordinator to join their Colonial Heights, VA team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and desires a career where compassion and strategy intersect. Care Advantage Inc. has been recognized as a Top Workplace and Best in Home Care.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Scheduling experience
Medical experience
Phone experience

Responsibilities

Pair caregivers with clients based on health needs, personality, skill level, and preferences.
Serve as a liaison between clients, families, and field staff, ensuring smooth communication.
Maintain accurate and up-to-date schedules in the company system.
Respond to emergencies and last-minute changes by finding solutions to ensure client care and caregiver support.
Monitor field staff activity, track attendance and reliability, and provide feedback.
Creatively manage scheduling to meet diverse client needs.
Collaborate with branch teammates to foster a positive and productive office environment.
Guide new clients through the onboarding process, answer questions, and set a positive tone.
Utilize scheduling software and digital tools for record-keeping, tracking availability, and ensuring compliance.
Be cross-trained to handle various situations, including client inquiries, shift gaps, and team support.