Care Coordinator Needham
About The Position
Work within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive clinic at Elliott Physical Therapy. Elliott Physical Therapy is a FAMILY owned physical therapy company with nine clinic locations. Celebrating over 10 years in business, we are proud to lead the way in delivering exceptional patient care, advocating for the physical therapy profession, and continuously building outstanding teams of talented professionals. We’re deeply rooted in our communities, and we’re passionate about supporting education, giving back, and uplifting local businesses.
Requirements
- Commitment to excellence and high standards.
- Proven customer service skills.
- Excellent written and oral communication skills.
- Ability to deal effectively with diverse individuals at all organizational levels.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proficient in Google Suite.
- Proven ability to handle multiple projects and meet deadlines.
- Good judgment with the ability to make timely and sound decisions.
Responsibilities
- Greets all coming through the door and creates a warm, welcoming environment.
- Responsible for directing incoming calls in a courteous manner.
- Checks in patients and collects copayments, coinsurance and deductible payments.
- Reconciles daily balances and deposits. Updates clinic deposit log daily.
- Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.
- Obtains new patient information necessary to create patient charts and schedule initial evaluations.
- Maintains patient charts.
- Follows HIPAA guidelines to respect patients’ privacy and confidentiality of patients’ medical records.
- Prepares reports and correspondence as needed.
- Keeps track of office supplies and inventory.
- Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.
- Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.
- Works with Clinical Manager and Physical Therapists to maintain patients’ scheduling according to their Plans of Care.
- Works with Office Manager and Clinical Manager to reach clinic goals and expectations.
- Attends monthly clinic meetings.
- Represents Elliott Physical Therapy within our community and understands the importance of community involvement.
- Shares clinic cleanliness duties with PTs, CM, and OM.
- Performs other related duties as assigned by management.
Benefits
- Medical, dental and vision insurance
- 401(k) with company match
- Access to management and leadership training opportunities based on a quarterly career rock wall that you update and review with your direct report
- Vacation, sick, and personal time off
- Company perks such as our interactive annual meeting and annual company outing.
- Memberships to local gyms
- Tickets to sporting events and concerts
- Unique clinic team-building outings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
