Care Coordinator - Full-Time

Care Advantage Corporate•Staunton, VA

12d•Onsite

About The Position

Care Advantage Inc. is a growing, privately-owned home care company seeking a high-energy Care Coordinator to join their Staunton VA team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and desires a career where compassion and strategy intersect. Care Advantage Inc. has been recognized as a Top Workplace and Best in Home Care.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Scheduling experience
Medical experience
Phone experience

Responsibilities

Pair caregivers with clients based on health needs, personality, skill level, and preferences.
Serve as a liaison between clients, families, and field staff, ensuring smooth communication and building trust.
Maintain accurate and up-to-date client and caregiver schedules in the system.
Respond quickly to emergencies and last-minute changes, finding solutions to ensure continuous client care and caregiver support.
Monitor field staff activity, track attendance and reliability, and provide feedback.
Creatively solve scheduling challenges with a client-first mindset.
Collaborate with branch teammates to foster a positive and productive office environment.
Guide new clients through the onboarding process, answering questions and setting a positive tone.
Utilize scheduling software and digital tools to maintain records, track availability, and ensure compliance.
Be cross-trained to handle various situations, including client inquiries, shift gaps, and team support.