Care Coordinator

Gallagher•San Diego, CA

About The Position

The VRC Care Coordinator is responsible for supporting the day-to-day VRC operations by performing administrative tasks, responding to inquiries and resolving concerns ensuring high quality member service. This team member will optimally support the member interactions from start to finish, which may include identification verification; updating or confirming demographic information, ensuring all forms and waivers are up to date, and answering a high volume of calls.

Requirements

High School diploma and a minimum of 1 years’ related experience
Working knowledge of Microsoft Windows applications and Microsoft Office
Strong verbal and written communication skills
Excellent interpersonal and multitasking skills
Medical/well-being office experience with a strong emphasis in customer service, computer skills and phones

Responsibilities

Support VRC Member Experience, Operations, and Management
Multi-site flexibility
Enjoy working as a part of a highly collaborative team
Schedule and coordinate member appointments, meetings, classes, consults, and department communication as needed
Providing a proactive approach to customer service by listening to the member, taking ownership of solutions and escalate issues as appropriate to resolve concerns
Day of event support by checking in members, event set-up, event breakdown, and group rotations
Provides high quality service to a variety of members over the telephone, email and in-person encompassing both verbal and written communication
Assist members in database registration, completion of initial paperwork including consent/release forms, resource referrals
Prioritized assigned projects ensuring deadlines are met
Actively supervises the use of confidential member information to maintain appropriate levels of confidentiality as established under HIPAA (the Health Insurance Portability and Accountability Act)