Care Coordinator

NORTHWESTERN COUNSELING & SUPPORT SERVICES INC • Saint Albans City, VT

1d • Hybrid

About The Position

Northwestern Counseling & Support Services, Inc. is seeking two compassionate, organized, and collaborative Care Coordinators – one to support our Outpatient Team and one in our Access Center. In these roles, you’ll be at the heart of helping individuals navigate services, build stability, and achieve their goals. As a Care Coordinator, you’ll partner closely with individuals, families, and interdisciplinary teams to ensure care is thoughtful, connected, and driven by each person’s preference. This is meaningful, relationship-based work for someone who thrives in a dynamic environment and believes in meeting people where they are.

Requirements

• Person- and family-centered in their approach
• Highly organized and able to manage multiple priorities
• Comfortable collaborating across teams and with community partners
• Flexible and adaptable with scheduling and service delivery locations
• Professional, compassionate, and committed to supporting individuals with complex needs
• Bachelor’s degree in social work, psychology, public health, or related field; or equivalent combination of related education, training and experience.

Nice To Haves

• 1–3 years of experience in community mental health or care coordination

Responsibilities

• Developing and maintaining individualized care plans in collaboration with clients and treatment teams
• Coordinating services across internal programs and community partners
• Supporting transitions of care, including hospital discharges and follow-up after crisis stabilization
• Monitoring progress and adjusting care plans as needs evolve
• Collaborating with individuals and their supports to identify preferences and develop crisis plans, including education on the National Suicide & Crisis Lifeline and local resources
• Assisting with Advance Directives, including psychiatric advance directives when appropriate
• Proactively following up with missed appointments and addressing barriers to engagement
• Tracking utilization data and contributing to quality improvement efforts

Benefits

• Medical and dental coverage
• Employer-matched retirement plan
• Educational support
• $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees