Care Coordinator-Ellis Drop Off Ctr

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Waxahachie, TX

78d•$55,000 - $60,000•Hybrid

About The Position

North Texas Behavioral Health Authority (NTBHA) is seeking a passionate Care Coordinator to join their team in Ellis County. This role focuses on developing a collaborative system of care for individuals with severe mental illness, substance use disorders, or co-occurring disorders. The Care Coordinator will assist in developing discharge plans, goals, and objectives, while removing barriers to connect individuals with appropriate outpatient services. This position involves active participation in staffing, coordination and linkage to community-based services (medical, social, educational, financial), skills training, case management, and case monitoring during transitions to the community. A key focus will be on identifying individual risks and needs to reduce recidivism, hospitalization, and homelessness. Collaboration with internal departments, law enforcement, hospitals, and community agencies is essential. The role requires cellular availability after hours and flexible work hours to meet program needs, including potential travel up to 100% per day within the NTBHA catchment area (Dallas, Ellis, Hunt, Navarro & Rockwall Counties). This position may require the use of a fleet or personal vehicle for field and home visits, offsite meetings, and other business needs. Transport of individuals is only permitted with a company vehicle and management approval. The position also involves assisting with at least one evening or weekend shift per month for jail assessment telehealth screens. Duties and projects may be assigned or changed to meet business needs.

Requirements

Bachelor’s degree in psychology, social work, or a related behavioral health field.
One or more years of experience with direct care of persons with serious mental illness and/or substance use disorders.
Experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness.
Current knowledge of local community resources, providers, and social supports for homeless and indigent populations within the NTBHA service area.
Possess and maintain a valid driver’s license.
Pass and maintain a clear background record as required for healthcare organization under state and federal contracts.
Ability to work on and have knowledge of a PC (personal computer).
Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.

Nice To Haves

Master’s degree is preferred.
Preference given to experience in psychiatric crisis service settings.
Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.

Responsibilities

Perform complex coordination work to assist in developing discharge plans, goals, and objectives.
Eliminate barriers to effectively connect individuals with mental illness and/or a co-occurring disorder transitioning from crisis services to outpatient services.
Actively participate in staffing's to determine the best treatment for recovery.
Coordinate and link individuals to community-based services, including medical, social, educational, financial, and other appropriate supports consistent with recovery goals.
Provide skills training, case management, and case monitoring while consumers transition to the community.
Target identified individual risk and needs relative to reducing recidivism, hospitalization, and/or homelessness.
Collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations.
Ensure adherence to and compliance with NTBHA policies and procedures and state regulatory codes.
Travel as required for duties, which may include field and home visits, offsite meetings, and co-located sites.
Assist with at least one evening or weekend shift per month doing jail assessment telehealth screens.
Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
Recognize problems and identify and facilitate solutions.
Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members.
Provide trauma-informed, resilience-oriented care with cultural humility.