Care Coordinator - Davita IKC - Philadelphia

DAVITA•Philadelphia, PA

2d•$18 - $23•Onsite

About The Position

This role will coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Coordinator acts as a single point of contact to coordinate resources for VillageHealth CKD patients.

Requirements

High school diploma or equivalent
At least two (2) years of experience in a professional office environment
Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
Excellent verbal and written communication skills
Deals with confidential information and/or issues using discretion and judgment

Responsibilities

Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
Performs outbound calls to providers to make appointment for patients or follow up on care
Answers inbound calls from patients, providers, and Village resources, as necessary
Follows up with patients to ensure their needs are met and schedules future check ins
Coordinates with clinical resources and providers to ensure smooth continuum of care for patients
Monitors patient hospitalizations and follows up as necessary with a VillageHealth Nurse (VHN)
Notifies patients of location and appointment times as needed
Provides patients with education materials and sends letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments
Assists with the referral process
Other duties as assigned

Benefits

Medical
dental
vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace®
backup child and elder care
maternity/paternity leave
Professional development programs
on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning