Care Coordinator - Davita IKC - Philadelphia

DaVita • University City, NJ

1d • Onsite

About The Position

VillageHealth is a Strategic Business Initiative of DaVita and is comprised of a dedicated team of specially trained nurses and professionals providing integrated care management to patients with kidney disease throughout the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health. This role will coordinate with providers and VillageHealth Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) patients. The Coordinator acts as a single point of contact to coordinate resources for VillageHealth CKD patients.

Requirements

• High school diploma or equivalent
• At least two (2) years of experience in a professional office environment
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Deals with confidential information and/or issues using discretion and judgment

Responsibilities

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
• Performs outbound calls to providers to make appointment for patients or follow up on care
• Answers inbound calls from patients, providers, and Village resources, as necessary
• Follows up with patients to ensure their needs are met and schedules future check ins
• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients
• Monitors patient hospitalizations and follows up as necessary with a VillageHealth Nurse (VHN)
• Notifies patients of location and appointment times as needed
• Provides patients with education materials and sends letters to primary care physicians, nephrologists, and specialists for new enrollments/appointments
• Assists with the referral process
• Other duties as assigned

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources
• EAP counseling sessions
• Headspace®
• backup child and elder care
• maternity/paternity leave
• Professional development programs
• on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED