Care Coordinator - New Supportive Housing Program

CARDEA HEALTH•Oakland, CA

6d•$25 - $35•Onsite

About The Position

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness. At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. The primary work location for this role is at a new program at the Radisson hotel in Oakland. Training will occur at other locations in the Bay Area. This program is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more. The care coordinator will assist clinical staff and residents in the coordination of medical and behavioral health care.

Requirements

High School Diploma or equivalent
Must be authorized to live and work in the U.S
Must be at least 18 years of age
Must have personal, reliable transportation to and from work sites and shifts

Nice To Haves

Prior experience with homeless or incarcerated populations is desirable
Self-directed and able to work with minimal supervision
Detailed oriented and highly organized
Proficiency in Microsoft Outlook, Word and Excel

Responsibilities

Maintain a calendar of upcoming resident medical and behavioral health appointments.
Communicate upcoming appointments to clients, clinical staff, and transportation services.
Assist clinical staff and residents in the scheduling of client medical and behavioral health appointments
Support in keeping site operations organized, consistent and smooth.
Communicate across departments and roles as needed.
Communicate with local pharmacies regarding resident prescriptions.
At the direction of nursing staff request medication refills, deliveries, and transfers
Request relevant medical records of residents from hospitals and community clinics.
Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination
Interface with resident healthcare coverage plans to avoid interruption in services and facilitate care
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
Ensure adherence to infection control standards on site among staff and residents
Answer calls to nursing station and respond independently to when appropriate
Assist nursing staff with light clerical duties including filing and making copies
Maintain confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA)
Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect
Other duties and responsibilities as required