Care Coordinator

Innovista Medical Center Texas LLC•Richardson, TX

37d•Onsite

About The Position

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you. Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions. Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine. Our values help define the patient experience and how we treat each other. HEARD: Our care starts with listening well to build relationships and trust. UNDERSTOOD: We offer an experience recognizing every patient's history and background. IN CONTROL: We provide one place for all primary care needs for the whole family. ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit. SEEN: We honor the entirety of who each patient is and care for them at the highest level. If you are looking for a rewarding medical career, we look forward to hearing from you! We're thrilled to announce a dynamic opportunity for you to become an integral part of our Dallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

Requirements

High School Diploma or equivalent required.
3-5 years’ experience in clinical or community resource settings; Care coordination and/or case management experience is desirable.
Ability to speak a Spanish and English fluently.
Advanced knowledge of Excel, and EHR preferred.
Experience with health IT systems and reports is desirable
Local knowledge about and connections to community health care and social welfare resources are desirable

Nice To Haves

Bachelor's degree highly preferred.
Care coordination and/or case management experience is desirable.
Advanced knowledge of EHR preferred.
Experience with health IT systems and reports is desirable
Local knowledge about and connections to community health care and social welfare resources are desirable

Responsibilities

Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively.
Work with Innovista Health policies and procedures to be the point of contact between the health insurance carrier or hospital and Innovista facilities.
Plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services.
Engages and attracts patients, solves problems and works as a team with the rest of the staff to provide the best customer service possible.
Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
Respects patients by recognizing their rights; maintaining confidentiality.
Review and analyze information in our EHR.
Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
Maintains quality service by establishing and enforcing organization standards.
Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Ensures the permanent update of Date Bases, to improve patient care and treatments.
Ensure continuity of care to patients.
Work closely with the Insurance Company in order to improve patient care and treatment.
Create and analyze statistical data.
Liaison between the insurance company and Sanitas to improve patient flow through the system.
Process daily cash collection and generate reports.
Must be able to follow up and ensure policies and procedures are followed and work flexible schedules and locations.
Ensure the proper use of medical and office supplies.
Work closely with the manager, understating the workflow and functioning of the center.
Other duties as assigned.

Benefits

A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Dental and vision coverage
Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
Employee Assistance Program
Discounts and perks on gym memberships, shopping, travel, recreation, and more
A yearly discretionary bonus
401(k) with a company match
Rewarding employee referral bonuses
Generous paid time off policy that increases with tenure
Nine paid company holidays + Diversity Days
Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
Clear career advancement and growth pathways
Continuous education opportunities
Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
Company-wide socials and gatherings
"Dress for Your Day" policy
An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture